Return Policy
We have a very easy, hassle-free returns policy. If you are not entirely satisfied with your purchase, you may return it for a prompt credit coupon.
Simply return unworn, unwashed merchandise with all tags attached in the original packing within 15 days of delivery for an exchange. You will be issued a credit coupon only for the item(s) you are returning.
This coupon can be used for a future purchase on boerandfitch.com.
1. What are the items/services that I cannot return?
Following are our returns guidelines
1. Due to the intimate nature and hygienic standards of certain items, we regret that it is not possible for us to accept returns on briefs, swimwear, shapewear, hosiery, or any lingerie set that includes a brief. If these items are returned to Boer and Fitch they will be sent back to you at your expense.
2. Gift cards are non-returnable and can't be exchanged for cash.
3. Gift box charges won't be refunded if goods are returned. Also, any replacements you've asked for won't be gift boxed.
4. Products that are sold as packs cannot be returned as individual items.
5. Items on Offer Sale Category , special or season promotions and stock clearance Cannot be returned.
6. In the interests of hygiene, we may refuse returns where it's obvious that the item has been worn, washed or soiled.
2. How do I return something?
Check that the items you're intending to return meet our returns guidelines.
Then follow these instructions to request a return:
Step 1: Put the item(s) you intend to return along with the original invoice, product tags and product packaging in a shipping box.
Step 2: Seal the box securely with a tape.
Step 3: Boer and Fitch provides return Courier Charges upto Rs.50 only in the cases of wrong or defective products delivered by Boer and Fitch or you feel your consignment has been tampered with during transit.
Step 4: Send us the packed box through your preferred courier service. Ensure that the following address is securely pasted on the returns box -
Boer and Fitch
Redsquare Apparel Inc.
Athal Thottam,Veerapandi
Tirupur - 641605 ,Tamil Nadu
India.
Boer and Fitch will send you a coupon of upto Rs.30 to Rs.50 Only - towards shipping charges,if its Eligible.
Step 5: Once you have shipped the box, send us an email at care@boerandfitch.com to inform us about the returns shipment. Please include your original order ID number in the email.
We will notify you via e-mail of your Credit into Wallet within 10 working days of receiving your courier.
3. Is pick-up facility available in my area?
We offer reverse pick up facility only for limited pin-codes.
Sometimes there are cases we could not arrange reverse pick up then you have to send the product back to us and we will credit the courier charges into your Wallet up to Rs.50 Only.
4. My city is not in the pick-up facility list, what should I do?
If your city is not mentioned in the list, please send us your packed returns box through your preferred courier service. Ensure that the following address is securely pasted on the returns box –
Boer and Fitch
Redsquare Apparel Inc.
Athal Thotta,Veerapandi
Tirupur - 641605 Tamil Nadu
India.
Once you have shipped the box, send us an email at care@boerandfitch.com to inform us about the returns shipment. Please include your original order ID number, Way Bill Number & the respective courier for the returned Consignment.
5. Who pays for return shipping?
If you are returning a purchase for a credit, you are responsible for the return shipping and to ensure that the products reach us in good condition. We will process your return within 10 working days of receiving your shipment.
Our quality team will check the products to ensure they comply with our returns guidelines. We will then notify you with your coupon code.
In the unlikely event that we have inadvertently sent you incorrect merchandise or you received damaged merchandise. If you have received a tampered box please notify us immediately. We will reimburse you for the cost of returning the package to us, and we will not charge you for the shipping costs of replacing the merchandise.
6. You have delivered a wrong/damaged product to me and I want to return it.
We’re really sorry that we sent a wrong or damaged product to you. We assure you, this rarely happens! Do give us a call on 07200060606, and if we’re able to provide a pick-up service in your area, we will pick-up the product you wish to return and issue a credit coupon to you for the original product that you had ordered.
Pick-up will be done in 3-4 working days from the time request for pick-up has been raised. In case you require a Credit in Wallet, we will process your request once the product has been picked-up by our logistics team and is received at our warehouse. If we’re not able to provide pick-up facility in your area, we request you to securely pack the products you wish to return and send the package to this address –
Boer and Fitch
Redsquare Apparel Inc.
Athal Thottam, Veerapandi
Tirupur - 641605, Tamil Nadu
India.
We will issue a credit coupon of up to Rs.30.00 to Rs.50.00 towards courier charges that you may have had to bear.
7. I ordered the wrong size, and I want an exchange.
Firstly, please ensure that the product you wish to exchange follows our returns guidelines.
Initiate Merchendise Return Request or give us a call on 07200 060606.
Step 1: Put the item(s) you intend to exchange along with the original invoice, product tags and product packaging in a shipping box.
Step 2: Seal the box securely with an adhesive tape and send us the packed box through your preferred courier service to the following address -
Boer and Fitch
Redsquare Apparel Inc.
Athal Thottam,Veerapandi
Tirupur - 641605 Tamil Nadu
India.
Once we receive your courier, we will issue a coupon for the value of the product Coupon for Free Shipping on your next order!
If we do not have your right size, we will issue a credit coupon to you. You can use this coupon to purchase any other product from the website.
Please note we do not have a provision to refund courier charges in case of exchange due to wrong size ordered.
8. I don’t like the product I’ve ordered.
We’re sorry that you don’t like the product you’ve ordered.
Please ensure that the product you wish to return follows our returns guidelines Please securely pack the products you wish to return and send it to us on the following address –
Boer and Fitch
Redsquare Apparel Inc.
Athal Thottam, Veerapandi
Tirupur - 641605 Tamil Nadu
India.
Once we receive your courier, we will issue you a coupon for the value of your returned item.
9. How is the value of credit calculated?
The value of your credit coupon is calculated as value of the item(s) returned minus any Discount Voucher, Shipping and Cash on Delivery charges if applicable.
Please allow us up to 10 working days from date we receive for your return shipment to process the credit coupon.
Initial shipping fees is not refundable.
10. How are returns calculated
If multiple items have been bought using a discount voucher?
When a discount voucher is used in a transaction, the value of the discount gets split proportionately across all items on the order, according to value of the items.
For example, if you’ve purchased one item worth Rs.300 and one item worth Rs.100, and used a discount voucher of Rs.50, then 75% of the voucher value (Rs 37.5) gets applied to the Rs.300 item, and 25% (Rs12.5) to the item that is Rs.100.
11. Can I return Promotional Merchandise / What's Cheap Category Products ?
Sorry, you cannot return or exchange free gifts, Promotional Merchandise or What's Cheap Category Products that you might have received from Boer and Fitch as part of our marketing promotions.
12. Can I return a gift?
If you received a product as a gift from loved ones and need to return it for an alternate size, please follow our returns guidelines. You can exchange the gift for a credit coupon that will be issued to you. Please note that the products are to be returned at your own expense.